Julie Beddows
'I'm just ringing to get a repeat prescription for my contraceptive pill, doctor': developing authentic simulated telephone consultations for medical students.
Beddows, Julie; Abdalla, Magdy; Blanchard, David; Hammond, Ellie; Hay, Fiona; Webb, Matthew; Protheroe, Joanne
Authors
Magdy Abdalla
David Blanchard
Ellie Hammond
Fiona Hay f.a.hay@keele.ac.uk
Matthew Webb m.webb@keele.ac.uk
Joanne Protheroe j.protheroe@keele.ac.uk
Abstract
Within normal surgery hours telephone consultations have been previously shown to make up between 10-20% of patient contacts with General Practitioners (GPs) and to comprise a large proportion of a GP's daily workload. Although obviously very useful, such doctor-patient interactions can be fraught with risk. The General Medical Council (GMC) requires that newly graduated doctors should be adaptable to the challenge of delivering treatment advice and management remotely. Yet, currently, there is limited specific training in telephone consultation skills in both undergraduate and postgraduate curricula.Authentic and properly supervised exposure of medical students to GP telephone consultations can be difficult to achieve in clinical placements. Therefore, we have developed emergency telephone consultations within our primary care Safe and Effective Clinical Outcomes (SECO) clinics which are simulated GP surgeries organised for our final year students. We have expanded the range of patients presenting in these clinics by including trained, simulated patients requesting an urgent telephone consultation with a GP. In doing so we aim to enhance our student's skills and confidence in conducting telephone consultations.This teaching exchange paper aims to describe the ideas behind the construction of simulated patient telephone scripts together with the difficulties and successes encountered in introducing telephone consultations into our GP SECO clinic. We hope these ideas and processes will stimulate and enable others to help students prepare for this challenging area of clinical medicine made increasingly significant by the Covid-19 pandemic.
Citation
Beddows, J., Abdalla, M., Blanchard, D., Hammond, E., Hay, F., Webb, M., & Protheroe, J. (2021). 'I'm just ringing to get a repeat prescription for my contraceptive pill, doctor': developing authentic simulated telephone consultations for medical students. Education for Primary Care, 32(5), 303-307. https://doi.org/10.1080/14739879.2021.1915708
Journal Article Type | Article |
---|---|
Acceptance Date | Apr 8, 2021 |
Online Publication Date | Apr 23, 2021 |
Publication Date | Apr 23, 2021 |
Journal | Education for Primary Care |
Print ISSN | 1473-9879 |
Publisher | Taylor and Francis |
Peer Reviewed | Peer Reviewed |
Volume | 32 |
Issue | 5 |
Pages | 303-307 |
DOI | https://doi.org/10.1080/14739879.2021.1915708 |
Keywords | Communication skills; safe and effective clinical outcomes; simulated; telephone consultation; Covid-19 |
Publisher URL | https://www.tandfonline.com/doi/full/10.1080/14739879.2021.1915708 |
Files
I m just ringing to get a repeat prescription for my contraceptive pill doctor developing authentic simulated telephone consultations for medical.pdf
(713 Kb)
PDF
Publisher Licence URL
https://creativecommons.org/licenses/by-nc-nd/4.0/
You might also like
Evidence-based physical examination
(2018)
Journal Article
An innovative long final year assistantship in general practice: description and evaluation
(2017)
Journal Article
The investment of a new medical school in its local primary care community
(2015)
Journal Article
Time to revive the GP-focused clinical examination
(2017)
Journal Article
Downloadable Citations
About Keele Repository
Administrator e-mail: research.openaccess@keele.ac.uk
This application uses the following open-source libraries:
SheetJS Community Edition
Apache License Version 2.0 (http://www.apache.org/licenses/)
PDF.js
Apache License Version 2.0 (http://www.apache.org/licenses/)
Font Awesome
SIL OFL 1.1 (http://scripts.sil.org/OFL)
MIT License (http://opensource.org/licenses/mit-license.html)
CC BY 3.0 ( http://creativecommons.org/licenses/by/3.0/)
Powered by Worktribe © 2025
Advanced Search