Emergency or Not? Dealing with Borderline Cases in Emergency Police Calls
(2024)
Journal Article
We examine occasions when callers phone emergency services yet preface their reason for calling as ‘not an emergency’. Data are phone calls to US (911) and UK (999) emergency lines and UK (101) non-emergency police lines. Data has been transcribed us... Read More about Emergency or Not? Dealing with Borderline Cases in Emergency Police Calls.