All Outputs (4)

Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective (2015)
Journal Article
Yang, Y., Lee, P. K., & Cheng, T. C. E. (2016). Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective. International Journal of Production Economics, 171, 275-288. https://doi.org/10.1016/j.ijpe.2015.08.006

As an important source of competitive advantage, new service development (NSD) is widely used by service firms for new developments. Since creative ideas are crucial to NSD and service firms commonly involve frontline employees in the process of NSD,... Read More about Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective.

Buyers’ perceptions on the impact of strategic purchasing on dyadic quality performances (2015)
Journal Article
Yeung, K., Cheng, T., & Lee, P. K. (2015). Buyers’ perceptions on the impact of strategic purchasing on dyadic quality performances. International Journal of Production Economics, 168, 321-330. https://doi.org/10.1016/j.ijpe.2015.07.005

Carr and Pearson (1999 J. Oper. Manage. 17 (5), 497–519) find that strategic purchasing has direct and indirect positive associations with buyer financial performance. An important question arises, however, as to whether the impact of strategic purch... Read More about Buyers’ perceptions on the impact of strategic purchasing on dyadic quality performances.

Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources (2015)
Journal Article
Yang, Y., Lee, P. K., & Cheng, T. (2015). Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources. International Journal of Production Economics, 164, 134-145. https://doi.org/10.1016/j.ijpe.2015.03.014

Many scholars and service practitioners perceive service recovery as an important means to retain customer after service failures, but in practice many service recovery efforts are unsuccessful. Studies on service recovery suggest that recovery activ... Read More about Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources.

Joint supply chain risk management: An agency and collaboration perspective (2015)
Journal Article
Li, G., Fan, H., Lee, P. K., & Cheng, T. (2015). Joint supply chain risk management: An agency and collaboration perspective. International Journal of Production Economics, 164, 83-94. https://doi.org/10.1016/j.ijpe.2015.02.021

As supply chain risks refer to the risks transmitted among supply chain members and supply chain management (SCM) is concerned with close collaboration among chain members to enhance the chain׳s overall performance, we argue that we need to use an SC... Read More about Joint supply chain risk management: An agency and collaboration perspective.