Police call-takers' first substantive question projects the outcome of the call
(2019)
Journal Article
Kent, A., & Antaki, C. (2019). Police call-takers' first substantive question projects the outcome of the call. Applied Linguistics, 640-661. https://doi.org/10.1093/applin/amz002
Police call-takers need to gather as much data as is needed, as quickly as possible, to determine whether and what action should be taken. On analysing 514 calls to a UK centre handling emergency (999) and non-emergency (101) calls, we find that th... Read More about Police call-takers' first substantive question projects the outcome of the call.