Financial Services Marketing

Soetan, Taiwo O.; Mogaji, Emmanuel

Abstract

Financial services marketing in Nigeria presents unique challenges and opportunities within a utilitarian and regulated environment. This chapter explores five key strategies employed by financial institutions to navigate these complexities and foster customer engagement. Emphasizing trust and security, account acquisition, corporate social responsibility, brand positioning, and digital transformation, Nigerian banks strategically position themselves to meet the diverse needs of consumers while adhering to regulatory requirements. Through targeted messaging, innovative branding initiatives, and partnerships for access, financial institutions aim to enhance financial inclusion and empower underserved communities. By leveraging digital channels and experiential connections, banks foster meaningful relationships with customers, driving long-term loyalty and satisfaction in the dynamic Nigerian market.

Citation

Soetan, T. O., & Mogaji, E. (2024). Financial Services Marketing. In Financial Services in Nigeria (213-243). (1). Springer Nature [academic journals on nature.com]. https://doi.org/10.1007/978-3-031-62340-0_8

• Online Publication Date: Aug 17, 2024
• Publication Date: Aug 17, 2024
• Deposit Date: Dec 18, 2024
• Publisher: Springer Nature [academic journals on nature.com]
• Peer Reviewed: Peer Reviewed
• Pages: 213-243
• Series Title: Sustainable Development Goals Series
• Series ISSN: 2523-3092; 2523-3084
• Edition: 1
• Book Title: Financial Services in Nigeria
• ISBN: 978-3-031-62339-4; 978-3-031-62342-4
• DOI: https://doi.org/10.1007/978-3-031-62340-0_8
• Public URL: https://keele-repository.worktribe.com/output/1019518
• Publisher URL: https://link.springer.com/chapter/10.1007/978-3-031-62340-0_8
• Additional Information: First Online: 17 August 2024