Building Resilient And Scalable Logistics Transport Operations In Fragmented Markets

Mba-Kalu, Emeka; Mogaji, Emmanuel

Abstract

This report provides a summary of the TRATSEDI webinar focused on "Building Resilient and Scalable Logistics Transport Operations in Fragmented Markets." The webinar addressed the crucial need for efficient logistics in emerging economies, particularly the complexities of fragmented markets with limited infrastructure. Emeka Mba-Kalu, CEO of Sendstack, presented insights on these challenges, based on Sendstack's experiences in Nigeria. The discussion explored the difficulties businesses face, including diverse customer expectations, managing multiple delivery partners, and achieving scalability. The transformative power of technology in digitizing operations, enhancing visibility, and improving partner management was highlighted as essential for building robust and scalable logistics solutions. Sendstack's evolution from a Lagos-based delivery service to a SaaS platform provider illustrated the practical application of technology to overcome these obstacles and promote sustainable growth within fragmented logistics environments.

Citation

Mba-Kalu, E., & Mogaji, E. Building Resilient And Scalable Logistics Transport Operations In Fragmented Markets. London

• Working Paper Type: Discussion Paper
• Online Publication Date: Mar 16, 2025
• Publication Date: Feb 16, 2025
• Deposit Date: Mar 7, 2025
• Publicly Available Date: Mar 13, 2025
• Series Title: Journal of Transformative Services
• Public URL: https://keele-repository.worktribe.com/output/1105222