Exploring the views of community pharmacists on patient feedback on their consultations

Al-Jabr, Hiyam; Katangwe-Chigamba, Thando; Green, Juliana; Desborough, James A

Abstract

Objectives
To explore community pharmacists’ (CPs) views on patient feedback on their consultations.

Methods
The study was conducted at community pharmacies in the East of England. Pharmacists employed at a large multiple pharmacy were invited to a telephone/face-to-face interview. Interviews were audio-recorded and thematically analysed.

Key findings
Six pharmacists participated and interviews yielded four main themes. Pharmacists shared views on benefits of collecting feedback (e.g. improving their consultations), potential barriers (e.g. bias) and associated resolutions (e.g. using anonymous questionnaires). Peer feedback was also suggested.

Conclusions
Patient feedback is welcomed by CPs and perceived useful for improving their consultations.

Citation

Al-Jabr, H., Katangwe-Chigamba, T., Green, J., & Desborough, J. A. (2021). Exploring the views of community pharmacists on patient feedback on their consultations. International Journal of Pharmacy Practice, 29(6), 645-647. https://doi.org/10.1093/ijpp/riab060

• Journal Article Type: Article
• Acceptance Date: Aug 18, 2021
• Online Publication Date: Sep 4, 2021
• Publication Date: Dec 4, 2021
• Deposit Date: Nov 14, 2023
• Journal: International Journal of Pharmacy Practice
• Print ISSN: 0961-7671
• Electronic ISSN: 2042-7174
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 29
• Issue: 6
• Pages: 645-647
• DOI: https://doi.org/10.1093/ijpp/riab060
• Keywords: Public Health, Environmental and Occupational Health; Health Policy; Pharmaceutical Science; Pharmacy