Patient feedback questionnaires to enhance consultation skills of healthcare professionals: A systematic review

Al-Jabr, Hiyam; Twigg, Michael J.; Scott, Sion; Desborough, James A.

Abstract

Objective
To identify patient feedback questionnaires that assess the development of consultation skills (CSs) of practitioners.

Methods
We conducted a systematic search using seven databases from inception to January 2017 to identify self-completed patient feedback questionnaires assessing and enhancing the development of CSs of individual practitioners. Results were checked for eligibility by three authors, and disagreements were resolved by discussion. Reference lists of relevant studies and Open Grey were searched for additional studies.

Results
Of 16,312 studies retrieved, sixteen were included, describing twelve patient feedback questionnaires that were mostly designed for physicians in primary care settings. Most questionnaires had limited data regarding their psychometric properties, except for the Doctor Interpersonal Skills Questionnaire (DISQ). Most studies conducted follow-up, capturing positive views of practitioners regarding the process (n = 14). Feedback was repeated by only three studies, demonstrating different levels of improvement in practitioners’ performance.

Conclusion
Identified questionnaires were mainly focused on physicians, however, to support using patient feedback, questionnaires need to be validated with other practitioners.

Practice implications
Several patient feedback questionnaires are available, showing potential for supporting practitioners’ development. Valid questionnaires should be used with appropriate practitioners in developing more evidence for the impact they may have on actual consultations.

Citation

Al-Jabr, H., Twigg, M. J., Scott, S., & Desborough, J. A. (2018). Patient feedback questionnaires to enhance consultation skills of healthcare professionals: A systematic review. Patient Education and Counseling, 101(9), 1538-1548. https://doi.org/10.1016/j.pec.2018.03.016

• Journal Article Type: Article
• Acceptance Date: Mar 15, 2018
• Online Publication Date: Mar 16, 2018
• Publication Date: 2018-09
• Deposit Date: Nov 14, 2023
• Journal: Patient Education and Counseling
• Print ISSN: 0738-3991
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 101
• Issue: 9
• Pages: 1538-1548
• DOI: https://doi.org/10.1016/j.pec.2018.03.016
• Keywords: General Medicine
• Additional Information: This article is maintained by: Elsevier; Article Title: Patient feedback questionnaires to enhance consultation skills of healthcare professionals: A systematic review; Journal Title: Patient Education and Counseling; CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.pec.2018.03.016; Content Type: article; Copyright: © 2018 Elsevier B.V. All rights reserved.