Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): A ‘think aloud’ study

Al-Jabr, H.; Twigg, M.J.; Saadvandi, R.A.; Desborough, J.A.

Abstract

Background
The Interpersonal Skills Questionnaire (ISQ) was developed to collect patient feedback on consultation skills of practitioners. However, it has not yet been evaluated with pharmacists.

Objective
To explore the thinking process of patients as they completed the ISQ following a consultation with a pharmacist.

Methods
A qualitative think aloud (TA) methodology was used to explore patients' thinking while completing the ISQ following a consultation with a pharmacist. The study was conducted in secondary care with outpatients ≥18 years old. Interviews were carried out in rounds and were informally analysed (i.e., by writing notes while listening to recordings) to identify any associated major problem(s). Discussions were held between researchers to determine whether changes were needed based on patients' comments.

Results
Eight patients in total (50% females) participated in this study (mean age: 48 years). Three rounds of TA were conducted. Most items of the ISQ were interpreted similarly by all participants with no major problems necessitating refining the ISQ.

Conclusions
Modification of the ISQ was unnecessary as interviews demonstrated no major problems with its use. The ISQ is thus a potentially suitable tool to collect patient feedback on pharmacists' consultations.

Citation

Al-Jabr, H., Twigg, M., Saadvandi, R., & Desborough, J. (2019). Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): A ‘think aloud’ study. Research in Social and Administrative Pharmacy, 15(5), 619-622. https://doi.org/10.1016/j.sapharm.2018.07.005

• Journal Article Type: Article
• Acceptance Date: Jul 4, 2018
• Online Publication Date: Jul 5, 2018
• Publication Date: May 21, 2019
• Deposit Date: Nov 14, 2023
• Journal: Research in Social and Administrative Pharmacy
• Print ISSN: 1551-7411
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 15
• Issue: 5
• Pages: 619-622
• DOI: https://doi.org/10.1016/j.sapharm.2018.07.005
• Keywords: Pharmaceutical Science; Pharmacy
• Public URL: https://keele-repository.worktribe.com/output/635422
• Publisher URL: https://www.sciencedirect.com/science/article/pii/S1551741118305941?via%3Dihub
• Additional Information: This article is maintained by: Elsevier; Article Title: Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): A ‘think aloud’ study; Journal Title: Research in Social and Administrative Pharmacy; CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.sapharm.2018.07.005; Content Type: article; Copyright: © 2018 Elsevier Inc. All rights reserved.