All Outputs (13)

Emergency or not? Dealing with borderline cases in emergency police calls (2023)
Journal Article

We examine occasions when callers phone emergency services yet preface their reason for calling as ‘not an emergency’. Data are phone calls to US (911) and UK (999) emergency lines and UK (101) non-emergency police lines. Data has been transcribed us... Read More about Emergency or not? Dealing with borderline cases in emergency police calls.

‘Surely a little discretion isn’t too difficult’? The discursive construction of discretion in users’ comments on UK newspaper articles about public breastfeeding (2023)
Journal Article

Objective: This paper explores how discourses of discretion are constructed in online discussions about breastfeeding in public. Method and Measures: We analysed 4204 online newspaper comment threads from 15 UK-based publications using Discursive... Read More about ‘Surely a little discretion isn’t too difficult’? The discursive construction of discretion in users’ comments on UK newspaper articles about public breastfeeding.

Constructing and negotiating boundaries of morally acceptable alcohol use: A discursive psychology of justifying alcohol consumption (2021)
Journal Article

UK society has a complex relationship with alcohol; it is ever-present within social activities, yet alcohol problems are heavily stigmatised. As such, the nuance of acceptability is a key focus for understanding societal perceptions and understandin... Read More about Constructing and negotiating boundaries of morally acceptable alcohol use: A discursive psychology of justifying alcohol consumption.

Police call-takers' first substantive question projects the outcome of the call (2019)
Journal Article

Police call-takers need to gather as much data as is needed, as quickly as possible, to determine whether and what action should be taken. On analysing 514 calls to a UK centre handling emergency (999) and non-emergency (101) calls, we find that th... Read More about Police call-takers' first substantive question projects the outcome of the call.

Making a difference with psychology: case study (2019)
Book Chapter

Promoting writing amongst peers: establishing a community of writing practice for early career academics (2017)
Journal Article

In the current research-focused climate, academics are facing increasing pressure to produce research outputs. This pressure can prove particularly daunting for early career (EC) academics, who are simultaneously attempting to master new teaching and... Read More about Promoting writing amongst peers: establishing a community of writing practice for early career academics.

Imperative Directives: Orientations to Accountability (2016)
Journal Article

Our analysis proceeds from the question that if grammar alone is insufficient to identify the action of an imperative (e.g., offering, directing, warning, begging, etc.), how can interlocutors come to recognize the specific action being performed by... Read More about Imperative Directives: Orientations to Accountability.

Making a difference with psychology: reporting on a module to develop psychological literacy in final year undergraduates (2015)
Journal Article

Improving students' psychological literacy has become a key part of the new British Psychological Society accreditation. This is fuelling an emphasis on helping students to apply their degree knowledge critically and innovatively, both to enhance the... Read More about Making a difference with psychology: reporting on a module to develop psychological literacy in final year undergraduates.

Conversation Analysis and Discursive Psychology: Taking up the challenge of Sacks’ Legacy (2015)
Book Chapter

“Please, I need help, please!”: Reflections on Involving Undergraduate Psychology Students in a Conversation Analytic Study of 999 and 101 Police Calls (2015)
Journal Article

This paper describes a summer Research Assistantship Scheme undertaken by three undergraduate students in the School of Psychology at Keele University. The research used a conversation analytic approach to explore interactions during emergency and no... Read More about “Please, I need help, please!”: Reflections on Involving Undergraduate Psychology Students in a Conversation Analytic Study of 999 and 101 Police Calls.

Offering alternatives as a way of issuing directives to children: Putting the worse option last (2015)
Journal Article

In a corpus of c. 250 h of recorded interactions between young children and adults in USA and UK households, we found that children could be directed to change their course of action by three syntactic formats that offered alternatives: an imperative... Read More about Offering alternatives as a way of issuing directives to children: Putting the worse option last.

Discursive Social Psychology (2014)
Book Chapter

Compliance, resistance and incipient compliance when responding to directives (2012)
Journal Article

How does a parent get a child to do something? And, indeed, how might the child avoid complying or seem to comply without actually having done so? This article uses conversation analysis to identify the interactionally preferred and dispreferred resp... Read More about Compliance, resistance and incipient compliance when responding to directives.