Perceived Selective Incivility and Relational Trust for BAME SMEs during the COVID-19 Pandemic

Olarewaju, Tolu; Tamvada, Jagannadha

Abstract

The purpose of this article is to examine if perceptions of selective incivility reported by BAME SME owners were associated with a different relational trust preference compared to White SME owners, as they all engaged in external bricolage to navigate the uncertainty of the COVID-19 pandemic. Qualitative data were collected through in-depth interviews and an online questionnaire to 27 Black, Asian and Minority Ethnic (BAME) and 55 White small and medium-sized enterprises (SME) owners in the United Kingdom. The research finds that in comparison to perceptions of White SME owners in the sample during the same period, perceptions of selective incivility reported by many BAME SME owners were associated with a different preference of relational trust as they all engaged in external bricolage. Thus, this research indicates how perceived selective incivility could affect the relational trust preferences of BAME SME owners in times of crisis and support from such institutions might not get to EMBs during periods of crisis.

Citation

Olarewaju, T., & Tamvada, J. Perceived Selective Incivility and Relational Trust for BAME SMEs during the COVID-19 Pandemic. Presented at AOM Annual Meeting Proceedings 2022, Seattle, US

• Presentation Conference Type: Conference Paper (published)
• Conference Name: AOM Annual Meeting Proceedings 2022
• Acceptance Date: Jul 6, 2022
• Online Publication Date: Jul 6, 2022
• Publication Date: Aug 1, 2022
• Publicly Available Date: Jul 7, 2023
• Journal: Academy of Management Proceedings
• Print ISSN: 0065-0668
• Electronic ISSN: 2151-6561
• Publisher: Academy of Management
• Peer Reviewed: Peer Reviewed
• Volume: 2022
• Issue: 1
• DOI: https://doi.org/10.5465/ambpp.2022.14346abstract
• Public URL: https://keele-repository.worktribe.com/output/424256
• Publisher URL: https://journals.aom.org/doi/abs/10.5465/AMBPP.2022.14346abstract
• Additional Information: Academy of Management Annual Meeting Proceedings includes abstracts of all papers and symposia presented at the annual conference, plus 6-page abridged versions of the “Best Papers” accepted for inclusion in the program (approximately 10%). Papers published in the Proceedings are abridged because presenting papers at their full length could preclude subsequent journal publication. Please contact the author(s) directly for the full papers.