Gamification as an innovation: a tool to improve organizational marketing performance and sustainability of international firms

Behl, Abhishek; Pereira, Vijay; Jayawardena, Nirma; Nigam, Achint; Mangla, Sachin

Abstract

Purpose
This study aims to investigate an under-researched area, an international marketing perspective, based on international dynamic capability, environmental sustainability and organizational marketing performance in gamification and non-gamification-based organizational culture (OC). This paper deepens the understanding of gamification-based and non-gamification-based OC influence on innovation capability and environmental and organizational marketing performance through the theory of organizational creativity and the theory of administrative behavior (AB).

Design/methodology/approach
The authors collect data from firms that abide by the ISO 14091 certifications to ensure the proper quality standards. Primary data from 384 firms are used to test the hypotheses. The results would help firms invest in technological solutions by practicing creativity over time. Additionally, the study helps explore how AB is critical in steering technological creativity for making firms climate-conscious.

Findings
The study's findings identified that OC has a positive influence on technological innovation capabilities and environmental innovation capabilities. Technological innovation capabilities have a beneficial impact on environmental sustainability. Environmental sustainability appears to have a substantial correlation with technological innovation skills. Environmental innovation capabilities positively impact environmental sustainability and organizational marketing performance. A moderating effect of gamification on the international dynamic capabilities within a relationship between organizational culture and environmental innovation capabilities exists.

Originality/value
The investigation is confined to understanding how gamification-based and non-gamification-based organizational marketing culture affects innovation capability, environmental sustainability and organizational performance through the lens of theory of organizational creativity and theory of AB.

Citation

Behl, A., Pereira, V., Jayawardena, N., Nigam, A., & Mangla, S. (2024). Gamification as an innovation: a tool to improve organizational marketing performance and sustainability of international firms. International Marketing Review, 41(1), https://doi.org/10.1108/IMR-05-2022-0113

• Journal Article Type: Article
• Acceptance Date: Feb 10, 2023
• Online Publication Date: Mar 14, 2023
• Publication Date: Mar 5, 2024
• Deposit Date: Jun 24, 2024
• Journal: International Marketing Review
• Print ISSN: 0265-1335
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 41
• Issue: 1
• DOI: https://doi.org/10.1108/IMR-05-2022-0113
• Public URL: https://keele-repository.worktribe.com/output/855789
• Publisher URL: https://www.emerald.com/insight/content/doi/10.1108/IMR-05-2022-0113/full/html