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Toward SME digital transformation in the supply chain context: the role of structural social and human capital

Lang, Le Dang; Behl, Abhishek; Duy Phuong, Nguyen Ngoc; Gaur, Jighyasu; Dzung, Nguyen Tien

Authors

Le Dang Lang

Nguyen Ngoc Duy Phuong

Jighyasu Gaur

Nguyen Tien Dzung



Abstract

Purpose
Digital transformation (DT) and supply chain resilience have received increasing attention. Structural social capital (SSC) and human capital (HC) have recently been identified as strategic resources for small and medium-sized enterprises (SMEs). While the significant role of entrepreneurial competencies (ECs), SME innovativeness (SMI) and technology adoption (TA) in driving business performance have been partially researched, no studies have simultaneously examined the effect of these resources and capabilities on SME business performance growth (BPG) under the lenses of a resource-based view (RBV) and dynamic capabilities (DCs) as well as in the context of DT. This study aims to clarify these unclear relationships.

Design/methodology/approach
This study adopts established theoretical lenses, a mixed-methods approach and structural equation modeling (SEM) using a sample of 371 respondents who are top and middle SME managers in Vietnam.

Findings
The study discovers the significant and insignificant relationships between HC, SSC, ECs, SMI, TA and BPG besides providing a new measurement and reconciling existing measurements for the DT context. Some implications for driving SMEs' DT are also suggested.

Originality/value
This study is the first to thoroughly examine the effect of HC and SSC on SMEs' BPG through the mediating role of ECs, SMI and TA under RBV and DCs lenses in the DT context. The investigation is conducted in an emerging market, where DT implementation is in the process of being learned and experimented upon.

Citation

Lang, L. D., Behl, A., Duy Phuong, N. N., Gaur, J., & Dzung, N. T. (2023). Toward SME digital transformation in the supply chain context: the role of structural social and human capital. International Journal of Physical Distribution and Logistics Management, 53(4), 448-466. https://doi.org/10.1108/IJPDLM-12-2021-0525

Journal Article Type Article
Acceptance Date Nov 14, 2022
Online Publication Date Dec 5, 2022
Publication Date Jun 29, 2023
Deposit Date Jul 11, 2024
Journal International Journal of Physical Distribution & Logistics Management
Print ISSN 0960-0035
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 53
Issue 4
Pages 448-466
DOI https://doi.org/10.1108/IJPDLM-12-2021-0525
Public URL https://keele-repository.worktribe.com/output/855948
Publisher URL https://www.emerald.com/insight/content/doi/10.1108/IJPDLM-12-2021-0525/full/html