Employee learning in high-contact service industries
(2018)
Journal Article
Yee, R. W., Lee, P. K., Yeung, A. C., & Cheng, T. (2018). Employee learning in high-contact service industries. Management Decision, 56(4), 793-807. https://doi.org/10.1108/md-04-2017-0342
Employee learning is imperative in the dynamic service environment; yet, much is still unknown about its strategic importance. The purpose of this paper is to extend the understanding of learning by focusing on the strategic importance of learning go... Read More about Employee learning in high-contact service industries.