Configuring optimal contextual performance and task performance in offshore business processing organizations
(2023)
Journal Article
Hameed, A., Khwaja, M. G., & Umer, Z. (2023). Configuring optimal contextual performance and task performance in offshore business processing organizations. Business Process Management Journal, 29(1), https://doi.org/10.1108/bpmj-07-2022-0330
Purpose
Occupational stress is damaging to employee well-being, causes serious illnesses and costs organizations billions of dollars every year. Mutual gains model of human resource management (HRM) recommends that HRM practices should improve both...
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